DISTRICT SUPPORT HUMAN RESOURCES ASSOCIATE 2 - Benefits

 

Purpose Statement

 

The job of District Support: Human Resources Associate 2 - Benefits is done for the purpose/s of providing support to the delivery of human resource services with specific responsibility for assisting with all aspects of employee benefits and benefit information; resolving insurance benefit, retirement, reporting, and reconciliation problems; providing information to new and current employees, providers, and/or administrators; and ensuring employee proof of coverage and accurate billing.

 

 

Essential Functions

• Assists personnel, beneficiaries, and/or insurance providers for the purpose of verifying eligibility, conveying information, and processing claims.
• Assists the Benefits Coordinator in administering employee benefit programs (e.g., processing enrollments, explaining benefit options, supporting open enrollment, and addressing employee eligibility and coverage questions, etc.) for the purpose of ensuring that benefits are understood and maintained.
• Assists with assigned administrator a variety of projects, functions, and/or program components (e.g., open enrollment, seminars, workshops, employee benefits services, etc.) for the purpose of completing activities and/or delivering services in a timely fashion.
• Distributes documents (e.g., open enrollment packets, new/change forms, fringe benefit packages, flyers, identification cards, etc.) for the purpose of providing information and proof of insurance coverage/s.
• Maintains a variety of benefit information (e.g., provider contracts, claim files, employee records, Medicare enrollment, COBRA, etc.) for the purpose of providing an up-to-date reference and audit trail.
• Participates in meetings, workshops, and seminars as assigned for the purpose of conveying and/or gathering information required to perform functions.
• Performs routine reconciliations of employee benefit enrollments, carrier billing, and payroll deductions; identifies discrepancies and works with the Benefits Coordinator for the purpose of ensuring accurate records and timely resolution.
• Prepares written materials and electronic data (e.g., reports, memos, letters, benefits, eligibility status, retirees, dependents, enrollment, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Processes a variety of benefit information for the purpose of completing enrollment/changes within program guidelines.
• Represents assigned Administrator in their absence for the purpose of conveying and/or gathering information required for their functions.
• Researches and documents discrepancies between employee records, payroll, benefit administration systems, and insurance carriers; collaborates with the Benefits Coordinator for the purpose of resolving discrepancies and maintaining data accuracy.
• Serves as the first point of contact for employees and retirees regarding benefits questions, enrollment, and coverage issues, escalating complex matters to the Benefits Coordinator as appropriate for the purpose of ensuring employee questions and issues are answered or resolved efficiently and effectively.
• Works with the Benefits Coordinator for the purpose of resolving conflicts with benefit providers for verifying eligibility, conveying information, and processing claims.

 

 

Other Functions

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of human resources.

 

 

Job Requirements: Minimum Qualifications

Knowledge, Skills and Abilities

KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: codes, regulations, & laws related to the job functions; concepts of grammar and punctuation.

 

SKILLS are required to perform single, technical tasks with a potential need to upgrade skills to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: applying district, state and federal policies and regulations; operating standard office equipment; preparing and maintaining accurate records; planning and managing projects; and utilizing pertinent software applications.

 

ABILITY is required to schedule activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment. Flexibility is required to work with others in a variety of circumstances; work with data utilizing defined but different processes; and operate equipment using defined methods. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is limited to moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: communicating with diverse groups; meeting deadlines and schedules; maintaining confidentiality; working with constant interruptions; working independently and as part of a team; and working with detailed information/data.

 

Responsibility

 

Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of resources from other work units is often required to perform the job's functions. There is a continual opportunity to impact the organization’s services.

Work Environment

The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling, and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, 10% standing. The job is performed in a generally hazard-free environment.

 

Experience: Job-related experience with increasing levels of responsibility is desired in benefits administration or related field; experience working in an educational setting preferred.

 

Education (Preferred):        Associate degree in business administration, human resources, or related field.

 

Education:                          Targeted job-related education that meets organization’s prerequisite requirements.

 

FLSA:                                                                       Non-Exempt

 

 

RETIREMENT:                                                          Public Education Employee Retirement Systems (PEERS)

 

 

CLEARANCES:                                                          Criminal Justice Fingerprint/Background Clearance